Kanikani Productions Participant Terms and Conditions

Health and safety

We reserve the right to refuse entry to our class if we feel that your health and safety is at risk. We ask you to comply with all reasonable requests from staff that relate to either your own or another class member’s health and safety. Failure to do so may result in termination of your class membership. Should this be the case we will not refund any fees paid.

Waiver of liability

You acknowledge that by participating in exercise and activities with Kanikani, you may be exposed to certain risks.

In consideration of your involvement in exercise routines or activities, or use of facilities provided by Kanikani, you agree to release and indemnify Kanikani as follows:

1. I participate in the exercise routines or activities, or use the gym facilities, at my sole risk and responsibility.
2. I release, indemnify and hold harmless Kanikani, including its directors, employees and contractors from and against all and any actions or claims which may be made by me or on my behalf by other parties for or in respect of or arising out of an injury, loss, damage or death caused to me or my property whether by negligence, breach of contract or in any way whatsoever.
3. I also agree that in the event I am injured or my property is damaged, I will bring no claim, legal or otherwise, against Kanikani in respect of that injury or damage.

Technology issues

Kanikani will use our best endeavours to ensure the platform we use to deliver our classes is reliable and suitable for our service. However, Kanikani is not responsible for technology and delivery issues caused by your internet provider or your household internet use. Kanikani is also not responsible for any delivery failure caused by the platform provider and/or general internet overloading issues.

Freezing of subscription

We do not offer a freezing facility on.

Termination of subscription

Subscriptions are monthly and cannot be terminated or refunded.

Transferring your membership to another person

You may transfer the unexpired portion of your membership to another person. To transfer your membership to another person, please apply to the Director of Kanikani. All of the normal terms and conditions of the subscription will apply to the transferee.

Electronic correspondence

During the course of your membership we will send you relevant emails and text messages about your account, offers, promotions or messages to help you achieve your goals. You agree to accept these electronic messages however, you may opt out of these at any time.

Security cameras

Some of our venues are monitored at all times with security cameras. By agreeing to these terms, you consent to being under surveillance.

Use of your image

Kanikani use images taken in class for marketing and communication platforms.  By agreeing to these terms and conditions, you consent to your image being used as such.  Please contact the director of Kanikani if you wish to opt out of this.

Refunds

If you fail to use your membership we will not refund your fees. We may provide alternatives on a case by case basis. If at any time you feel that you have lost motivation, please talk to any staff member. We are here to provide solutions for you.

Terms and Conditions amendments

Kanikani reserves the right to vary these conditions at its discretion.

Terms and Conditions

Accessibility Policy

This policy is intended to meet the requirements of accessibility standards for customer service and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

Kanikani Productions will strive to provide services in a manner consistent with the principles of dignity, independence, integration and equal opportunity.

The Provision of Goods and Services to persons with disabilities

Kanikani will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

• Ensuring that all Members receive the same value and quality;
• Allowing Members with disabilities to do things in their own way, at their own pace when accessing goods and services as long as this does not present a safety risk;
• Using alternative methods when possible to ensure that Members with disabilities have access to the same services, in the same place and in a similar manner;
• Taking into account individual needs when providing goods and services; and
• Communicating in a manner that takes into account the Member's disability

Assistive Devices

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Kanikani. The provision, use and safety of personal assistive devices are the responsibility of the person with a disability.

In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure that Members are able to access our services.

Guide Dogs, Service Animals and Service Dogs

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Kanikani. The provision, use and safety of personal assistive devices are the responsibility of the person with a disability.

In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure that Members are able to access our services.

Exclusion Guidelines

If a guide dog, service animal or service dog is excluded by law (see applicable laws below) Kanikani will offer alternative methods to enable the person with a disability to access goods and services, when possible (for example, securing the animal in a safe location and offering the guidance of the Staff).

There may be rare circumstances where, for reasons of health and safety of another person, allowing a person with a disability to enter a premises accompanied by a service animal needs to be considered. An example of such a situation may include where a person is allergic to animals and adversely affected if they are in close proximity to a service animal. If deemed necessary, a risk assessment will be conducted by Kanikani's Staff. The risk assessment will include identifying the risks inherent with the service animal being in the area of concern and identify alternate measures available to enable the person with a disability to access Kanikani’s services.

Care and Control of the Animal

The Member that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time. The safety and clean up of the service animal is also the responsibility of the person with a disability.

Support Persons

If a Member with a disability is accompanied by a support person, Kanikani will ensure that both persons are allowed to enter the premises together and that the Member is not prevented from having access to the support person.

In addition, support persons are permitted to enter Kanikani locations for the purposes of providing assistance to Members with a disability only. They are not permitted to provide services that otherwise could be provided by Kanikani, for example personal training services.

There may be rare circumstances where, for reasons of health and safety, Kanikani may require a person with a disability to be accompanied by a support person when accessing services at Kanikani’s premises. For example, a Member with a brain injury or mental disorder may be prone to confusion, outbursts or agitation that are best handled by individuals who are properly trained or familiar with the person with a disability.

Where it is necessary to discuss confidential information with a Member, the Member’s consent will be obtained prior to discussing such information with the support worker present.

Guest Fees

Support persons will not be required to pay any guest fees to enter our locations when they are attending exclusively to provide support to a Member with a disability. The support person will however be required to fill out any applicable Guest liability waiver.

Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Kanikani. In the event of any temporary disruptions to facilities or services that Members with disabilities rely on to access or use Kanikani’s goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

Notifications will include:

In the event that a notification needs to be posted the following information will be included unless it is not readily available or known:

• Goods or services that are disrupted or unavailable;
• Reason for the disruption;
• Anticipated duration; and
• A description of any alternative services or options.

Notifications Options

When disruptions occur Kanikani will provide notice by:

• Posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption;
• Contacting Members with appointments, whenever possible;
• Verbally notifying Members when they are making appointments, whenever possible;
• Posting information through various social media outlets: Kanikani website, as well as Kanikani’s Instagram and Facebook accounts;
• Any other methods that we may determine are reasonable in the circumstances.

Feedback Process

Kanikani will provide Members with the opportunity to give feedback on our delivery of services to Members with disabilities. Information about the feedback process will be readily available in all of our facilities, or by contacting Kanikani staff member by telephone. Feedback forms along with alternative methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.

Submitting Feedback

Members can submit feedback to:

• Any Staff within our locations;
• By contacting our Member Experience Department at Kanikani@xtra.co.nz;

Members who wish to provide feedback by completing an onsite Member feedback form or verbally can do so to any Kanikani Staff member.

Members that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. Kanikani will respond as soon as possible in such circumstances.

Training

Training will be provided to:

• All Staff, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of Kanikani; and,
• Those who are involved in the development and approval of customer service policies, practices and procedures.

Training Provisions

Training for our Staff pertaining to this policy will cover the following:

• Instructions on how to interact and communicate with people with various types of disabilities.
• Instructions on how to interact with people with disabilities who:
• Use assistive devices;
• Require the assistance of a guide dog, service dog or other service animal; or
• Require the use of a support person (including the handling of admission fees).
• Instructions on what to do if a person with a disability is having difficulty accessing our services.
• Kanikani's policies, procedures and practices pertaining to providing accessible customer service to Members with disabilities.

Training Schedule

Kanikani will provide training as soon as practicable. Training will be provided to new Staff, volunteers, agents and/or contractors who deal with the public or act on our behalf.

For new Staff training will be a part of the email that new Staff receive when hired (New Staff Welcome email) and will need to be completed within their first ninety (90) days of employment with Kanikani. Revised training will be provided in the event of changes to legislation, procedures and/or practices.

Notice of Availability and Format of Documents

Kanikani shall notify Members that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the Member's disability. Notification of such availability will be given verbally at class when appropriate.

Procedure/Process

Administration

If you have questions or concerns about this policy or its related procedures please contact our Member Experience Department:

• By email at Kanikani@xtra.co.nz